Frequently Asked Questions
THE CHECKOUT SECTION OF THIS WEBSITE IS TEMPORARILY UNAVAILABLE.
Will my package go through customs?
No! We ship from Canada therefore there are no duties or custom hassles.
What currency are your prices?
All our prices are in Canadian Funds.
Does LingerieCanada.com have a store I can visit ?
No. We are strictly an online e-commerce business. All items are shipped directly from our warehouse in Canada. Please note that we are not open to the public.
How to Place an Order and Payment Method?
You can place your order Online by Credit Card. Visa, MasterCard, and Paypal is accepted online. Your payment method will be charged under "E-V Productions". On our order form please be sure to list your billing name(First and Last name) and address Exactly as it appears on your Credit Card Statement. We do also normally require that the shipping name and address matches the billing name and address. We normally only ship to the Account Holder/Customer (First and Last Name) at their credit card billing name and address which should also match the shipping name and address. If we are unable to verify the credit card billing information or we don't get a match with the shipping and billing information we may cancel the order.
When paying by Paypal, the paid by name should match the shipping name. The billing and shipping information (name and address) should match on the order. Otherwise, the order may get cancelled.
The billing name should match the name of the person who places the order (Account Holder/Customer) otherwise we may cancel the order.
Once you place your order online, we will email you an Order Confirmation. We ship within Canada only and do not ship to locations outside Canada.
All orders must be placed online. We do not accept phone orders.
***In order to counter fraudulent orders, our system may filter and automatically block and/or cancel orders which are flagged as high-risk orders to avoid potential chargebacks. We may also cancel orders flagged as medium risk.**
Can I place an order and have it shipped to a different name and address other than mine?
We normally only ship to the shipping name and address which should also match the billing name and address. The billing name should match the name of the person who places the order (Account Holder/Customer) otherwise we may cancel the order. The shipping information (name and address) should also match the billing information (name and address). If we are unable to verify the credit card billing information or if we don't get a match with the shipping and billing information we may cancel the order.
How will my order be packed?
All orders are discreetly packaged in a plain envelope or a brown box. There will be no mention of LingerieCanada.com on the parcel or the shipping label.
How will the charge appear on my credit statement?
The company name on your credit card statement will show as E-V PRODUCTIONS.
How long does it take for my order to be shipped?
Our current processing time to ship an order is approximately 2-7 business days. We do not guarantee shipping and processing times, delivery times or product availability. For more information on processing and shipping times, please click here.