Returns & Exchanges
LingerieCanada.com accepts no merchandise returns or exchanges AFTER 7 BUSINESS DAYS from the date of receipt of the package. Eligible items requesting to be returned must be in there original unworn conditions & packaging. All returned merchandise must include a RMA print out. Shipping costs are non-refundable.
Eligible items may be returned for a store credit or exchange only.
Due to strict health and hygiene restrictions, we do not accept returns on:
- Stockings, bodystockings, pantyhose, thongs, g-string, panties
- Costumes, wigs, eye lashes, pasties, novelty items
- Items that have been worn, laundered, have tags removed, smell like cigarette smoke/body order/perfume, stained and/or not returned in the original packaging including hangers when applicable
- Footwear/Shoes may only be returned for a different size of the same style. Original box must be included with return.
- Sale or Clearance items – All Sales are Final.
Returns will not be accepted without a Return Authorization Number. If the package was returned because it was unclaimed, refused or due to an incomplete/wrong address, the order would be subject to reshipping charge and/or a 15% restocking fee. We do not pay for the postage on returns.
All returned merchandise must include an RMA print out.